Quality management

Comply with standards
General and industry-specific

Track your quality targets
Reliability and transparency

Automate processes
Improve efficiency

Do you have an upcoming quality audit? With the functionalities integrated in the ELO ECM Suite, it has never been easier to implement quality management processes, access documents, control their lifecycle and plan revisions.

The standard functionalities of a document management platform allow you to create, edit, and update large quantities of documents (document templates, versioning, approval, release, rights management, etc.). An additional business logic layer ensures that you not only meet the quality objectives of your organization but also comply with general (ISO 9001:2015, ISO 13485:2016...) and industry-specific standards.

Document templates (with header and footer)
Model BPMN 2.0 processes
Control validity periods
Manage dependencies

Review, approval, and release workflows
Easy access (Intranet, mobile applications...)
Dashboards

Create, edit, and approve quality documents

Create documents based on custom templates
Complete and update header and footer automatically
Integrated BPMN 2.0 modeling tool
Organized document storage and extensive approval processes
Automatic notifications before the end of validity period
Simultaneous management of released and in-progress versions

FAQ on quality management

What are the objectives of quality management?

The aim of quality management is to implement and maintain the company's quality strategy. It covers operational and organizational aspects. The purpose is to achieve a standard or certification, which could be a regulatory requirement in your sector of activity, or you may need it to secure a competitive advantage. Besides certification, quality assurance measures are a testament to a company's credibility and customer-focused strategy.

How do you prepare for a quality audit?

Quality measures must be closely aligned with day-to-day business operations. Regular monitoring and assessment of such measures are essential components of a successful quality audit. It is generally advisable to conduct and document internal interim audits in order to be able to identify problems early on and continuously improve processes. A repository that provides a compact overview of quality documents and all the different versions over time is a key asset in this respect.

Which quality documents are particularly important?

Quality management involves many types of documents ranging from general to specific, such as quality manuals, procedural documentation, instructions, and data sets. The quality manual provides the framework for the quality management system, defining the role of management, and the general direction and scope of the quality policy.
Based on the quality strategy and standards, specific procedures are put into place and enforced, which will vary according to the industry the company is operating in and the associated processes.
Applied to real cases, the data returned shows whether the quality measures are being implemented correctly in day-to-day business operations.

Which quality management tools are available?

There are general tools available for quality measures (Pareto diagrams, AMDEC methods, 5S ...) as well as more complex ones tailored to your specific industry. Whichever approach you take, it needs to be documented. In this respect, a repository that enables you to record, monitor, and track your quality measures is an invaluable tool.